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Shipping Information

Delivery Lead Time


Kaimono’s objective to deliver your items in the fastest time possible!  Delivery times may be varied due to items sourced from different sellers. If there is a different delivery lead time, we will prioritise parts of your order and ship them separately.


Please note that during peak period, deliveries may take longer than usual. We really appreciate your patience and understanding during this period.

Please refer on the product description for the accurate delivery lead days

Delivery estimated days (excluding Peak Period)


Estimated Days

Peninsular Malaysia

East Malaysia (Sabah & Sarawak)

1 – 5 Working Days

5 – 8 Working Days


Delivery Charges Rate

We currently offer shipping within Malaysia with the rate as table below:

DELIVERY CHARGES RATE

West Malaysia

RM

East Malaysia (Sabah & Sarawak)

RM

1 KG

8.20

1 KG

18.45

2 KG

10.30

2 KG

28.70

3 KG

11.80

3 KG

38.70

4 KG

13.90

4 KG

48.20

5 KG

15.90

5 KG

58.50

6 KG

17.50

6 KG

67.70

7 KG

20.80

7 KG

77.90

8 KG

22.10

8 KG

88.20

9 KG

24.10

9 KG

97.40

10 KG

25.70

10 KG

107.70



How do I track my order?

Once you have received your tracking number via email, you may click Track My Parcel to track the order on the email. Alternatively, you may also track the parcel at the courier's website.  Lastly, you also can track through our website by following steps as below:

 Order History   Order Information Easy Parcel button


 



Why is my tracking number not traceable?

Tracking numbers are working and traceable after order shipments collected and processed by the courier. It’s may take 24 hours for the order shipment to be processed on the courier's end. If your order was placed during weekend / public holidays, your tracking number will be available to track on the next working day.



Need further help on delivery? Kindly contact our customer service representatives through email at custservice@kaimono.my or chat with us via Whatsapp by scan/click on the QR code below: